| TurboCourt Customer Support and the Courts cannot provide legal advice. We can help with technical questions regarding this program and some questions regarding the court/agency process. If you have a question of a legal nature, we recommend you contact an attorney. |
| The following frequently asked questions address most of the questions about using TurboCourt. |
| General Issues Frequently Asked Questions |
| Arizona Frequently Asked Questions |
| Connecticut Probate Court Frequently Asked Questions |
| New Hampshire Judicial Branch Frequently Asked Questions |
| Dept of Child Support Services (DCSS) - Case Processing Questions |
| Florida-Evictions |
| Florida Domestic Violence Frequently Asked Questions |
| Florida-Small Claims |
| New Jersey Small Claims - Essex County |
| Forms - Save/Retrieve Issues |
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General Issues Frequently Asked Questions |
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| Q: | How can I register in TurboCourt? |
A: | TurboCourt offers several options for logging in to our system....
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| Q: | How do I ensure to receive TurboCourt email notifications for my filings and electronic service? |
A: | Take these steps to make sure you receive emails sent from TurboCourt regarding the status of your f...
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| Q: | How do I add or delete user(s)? |
A: | To Manage users, you must be a TurboCourt company administrator....
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| Q: | How do I request a new password? |
A: | If you have forgotten your TurboCourt password and would like to reset it at any time, please click...
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| Q: | How do I request my forms? |
A: | Please log in to TurboCourt and click on the form set number you wish to email....
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| Q: | How do I preview my forms? |
A: | Your forms become available after you have made your payment....
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| Q: | How do I print my forms? |
A: | There are two ways to print your forms....
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| Q: | How do I change my answers and get new forms after I already paid to print my Form Set? |
A: | Once a Form Set has been paid for, the questionnaire used to generate that Form Set cannot be edited...
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| Q: | How do I print in the right format on the paper? |
A: | In the Print dialog box, make sure your printer is set to print on 8-1/2" x 11" paper and in Portrait orientation. You may also select Shrink/Fit to Printable Area. |
| Q: | Why do my forms come up blank (Mozilla Firefox)? |
A: | Generated PDF forms may not be displayed properly or come up blank in the Build-in Firefox PDF viewer (Mozilla Firefox, version 19.0 and up). To view your forms, install and use the standard Adobe Acrobat viewer to your computer. The built in viewer also prompts for the standard viewer to be opened at the very top of the PDF page. It is a small banner. You can open the standard viewer that way as well. |
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Arizona Frequently Asked Questions |
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| Q: | What are the answers to the most frequently asked questions? |
A: | Click here TABLE OF CONTENTS. |
| Q: | How much does e-Serve cost? |
A: | e-Serve costs the filer $3.80 per filing. |
| Q: | Why pay TurboCourt fee, when email is free? |
A: | TurboCourt e-Serve provides a real-time tracking tool, allowing filers to view the status of each document, in a single screen. With e-Serve, filers can see precisely when documents are opened by the opposing party. By using the same portal to file and serve documents electronically, TurboCourt Filers can save time with this nominal fee of $6 per filing. |
| Q: | Do I have to worry about consent of opposite party? |
A: | Pursuant to AZ Supreme Court Administrative Order 2014 – 27, as long as the opposite party is an attorney using AZTurboCourt, they have given consent. |
| Q: | Is this service method formally recognized by the court? |
A: | Yes, as of March 2014, e-Serve is formally recognized by AZ Supreme Court as a safe, secure and legally acceptable means of serving filed documents. |
| Q: | How is time computed when a document is electronically served (e-served)? |
A: | As described via Administrative Order, service is complete upon transmission and an additional five calendar days shall be added to the period of time prescribed by these rules to do some act or initiate some proceeding. |
| Q: | How will I know when the documents are served? |
A: | AZTurboCourt provides real-time tracking, including date & time stamp when recipient opens the documents. |
| Q: | What is defined as an Exempt Government Organization in the State of Arizona? |
A: | In the State of Arizona define, an exempt user is defined as follows: ...
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| Q: | Who qualifies as a Private Process Server in the State of Arizona? |
A: | A Private Process Server in the State of Arizona is a person certified by the State of Arizona to serve all process, writs, orders, pleadings, or papers required or permitted by law for service before, during, or independent of a court action. |
| Q: | How do I prepare attachments and exhibits for submission? |
A: | An important best practice is to prepare the attachments and exhibits prior to creating your form se...
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Connecticut Probate Court Frequently Asked Questions |
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| Q: | What are the answers to the most frequently asked questions? |
A: | Click here |
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New Hampshire Judicial Branch Frequently Asked Questions |
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| Q: | What are the answers to the most frequently asked questions? |
A: | Frequently asked questions:...
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| Q: | How do I file confidential information? |
A: | IMPORTANT: Do not file confidential documents or confidential information unless required, or unles...
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Dept of Child Support Services (DCSS) - Case Processing Questions |
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| Q: | If e-filing is not available in my county, where do I mail my forms? |
A: | After you have selected the county where you will file and you are in the questionnaire, click on the "Info" link in the upper right corner. This will provide the proper address for the DCSS agency in that county. |
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Florida-Evictions |
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| Q: | I prepared my Complaint forms using TurboCourt. Now I need additional forms because the tenant(s) did not adequately respond. |
A: | If you filed a Complaint against your tenant(s) through the court and they were served with the prop...
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| Q: | I didn't use TurboCourt to prepare my Complaint forms, but I need new forms because the tenant(s) did not adequately respond to my formal Complaint. |
A: | If you filed a Complaint against your tenant(s) through the court and they were served with the prop...
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| Q: | How does the eviction process work? |
A: | Evictions are generally a multi-step process....
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| Q: | I need additional forms because the tenant(s) did not adequately respond to my Notice |
A: | If you filed a Notice against your tenant(s) and the tenant(s) did not reply and/or did not meet you...
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| Q: | How do I create a "notice" to begin the eviction process? |
A: | A "notice" is a written notification to the tenant that you are taking legal action against him/her....
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Florida Domestic Violence Frequently Asked Questions |
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| Q: | What are the answers to the most frequently asked questions? |
A: | Click here |
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Florida-Small Claims |
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| Q: | How do I serve the Defendant in Lee County, Florida? |
A: | Each defendant must be served with copies of the Statement of Claim and Summons...
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New Jersey Small Claims - Essex County |
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| Q: | After I e-file my forms, what happens next? |
A: | The forms will be electronically transmitted to the court. The Court will then review the forms and...
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| Q: | Why am I not receiving emails? |
A: | In almost all instances, the reason the e-mails are not arriving to your e-mail account is due to Spam Filtering or Bulk mail setting. The e-mail should be coming from customerservice@turbocourt.com. Please verify or modify the appropriate setting in your e-mail account. You should also check your bulk mail or spam folders for the e-mails. |
| Q: | How do I change my hearing date / adjourn my hearing date? |
A: | R. 6:4-7(a) All requests for adjournments of hearings, trials and complementary dispute resolution e...
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| Q: | Requirements for filing a Small Claim: |
A: | Small Claims cases are limited to cases in which the demand is not more than $3,000 or $5,000 if the...
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| Q: | I am receiving ?session time-out? and/or ?session expired? errors. |
A: | This is a common issue and is typically caused by your computer's settings- you might have cookies o...
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| Q: | How Can Reservice be Performed? |
A: | Where initial service by mail has not been effectuated, plaintiff or the attorney may request reserv...
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| Q: | Who notifies the defendant after my forms are filed? |
A: | Once the court accepts your filing, the forms are processed and a court initiated docket number is a...
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| Q: | What happens if I filed my case in the wrong county? |
A: | If a Special Civil Part complaint is presented for filing in a county where venue does not lie, and ...
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| Q: | What is effective service? |
A: | If a Special Civil Part complaint is presented for filing in a county where venue does not lie, and ...
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| Q: | I tried to print or view my forms, but they came up blank. |
A: | TurboCourt uses Adobe Reader to view the forms. Sometimes the Adobe Reader program tries to do an a...
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| Q: | How long do I have to file my Reservice? |
A: | Plaintiff will be afforded 60 days from the date of the filing of the complaint to submit a correcte...
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Forms - Save/Retrieve Issues |
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| Q: | How do I retrieve/upload my saved questionnaire .data file? |
A: | TurboCourt?s Save/Retrieve utility allows you to save your questionnaire data as a password-protecte...
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| If you are unable to find the answers to your questions, click Submit Help Request to contact our Customer Support team. |
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Registration via social media (Facebook, LinkedIn, etc.) is optional. You can always choose to register and log in directly through TurboCourt. Social media (Facebook, LinkedIn, etc.) is used for logging in only. There is no sharing of information between social media and TurboCourt.
NOTE: Social media websites (Facebook, LinkedIn, etc.) may not be accessible via public Wi-Fi in court lobbies and kiosks. In that situation, please log in or register to TurboCourt directly.
After registering via social media, if at any point you would like to log in to TurboCourt without using social media, you will have to request a new TurboCourt password by clicking the Request New Password link. An email will be sent to you that will allow you to reset your password and log in to TurboCourt using the email address you used to register through social media and the new password.
Important: Please add customerservice@turbocourt.com to your safe email list. Please check your spam folder if you do not receive your password reset email.